Rapid changes in the business environment and competitive market conditions have required business organizations to sustain their competitiveness through employee development and training. Therefore, they start looking for training providers who can help them in improving their employees’ skills and techniques. Because of that, what does training mean? And what are the characteristics that should be in the trainer?
Training is the “process of bringing a person to an agreed standard of proficiency by practice and instruction” (Collins dictionary). It helps in ensuring that employees are able to complete their work safely and efficiently. Usually, companies give the responsibility of training to a devoted person or department. The person responsible needs to be aware of how to manage the training and what to do. In selecting a training provider there are some important tips for you to consider since you should aim to work with the best and only the best.
The following points are the 5 things to consider when selecting a training provider:
1. Track record
Always ask for the trainer‘s CV. So you can check their background. Who have they worked with and how recently? Do they have the required skills? Also ask for clients references and then contact them. Ask them what the provider was like to work with, did they have good ideas, were they professionals? Ask whether they are registered to deliver the qualification or course you are interested in or not?
Work with training providers who understand your business. If you want to give computer training then bring a computer engineering specialist trainer. Would a doctor give the wrong medicine to his patients? Probably not!
2. A Deep Knowledge of the Business
The aim of training is to increase the company’s efficiency and to build a motivating environment for the employees. This can be done when the trainer is aware of your industry, business model, challenges, strategy and the day-to-day reality in which participants operate. Make sure that the trainer you pick is completely familiar with what you do, want and need. Also, Confirm the knowledge and skills you can expect to gain from the course, and what job outcomes are likely to be available to you. Ask him what jobs may the training may lead to? Are there other requirements—in addition to the training—to improve your chances of getting a job in the area you are interested in?
3. Strong Communication and Interpersonal skills
Effective trainers should develop their people skills and actually enjoy relating to people. He should love to talk, interact with people, listen to their problems, come up with solutions to these problems, and also enjoy motivating his trainees to be better.
4. Innovative Thinking
By this, we mean how does the training provider think? Do they offer new ideas and solutions that will help you achieve your goals? Do they keep things fresh and funny? Can they keep the trainees’ attention? Do they always look to improve what they offer? Do they use any online services? If yes, make sure to know what are the technological requirements? What computer and software will be needed? What download speeds are required? What level of computer literacy is required of learners?? Are there any additional fees?
5. The Ability to Measure
Measuring the staff and knowing what exactly they need and whether they are making a progress or not is the most important stage. Great training providers believe that it is not about how great their training is, but it is about how great the result are.
To conclude, picking a training provider is not an easy thing. You should be careful in choosing the one your business depends on him.
Bakkah team for training and consulting