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ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as...


Management of Value Management (MoV®) is part of the Global Best Practice suite of publications, which helps organizations and individuals manage their projects, programmes and services consistently and effectively. It is important to note that MoV is as relevant for improving operational efficiency, as it is for portfolios, programmes and projects. Individuals and organizations, in both public and private sectors,...


Management of Risk (M_o_R®) is part of the Global Best Practice suite of publications, which helps organizations and individuals manage their projects, programmes and services consistently and effectively. Taking and managing risk is essential for organizations to achieve their business objectives. M_o_R provides a route map for embedding cost-effective, best-practice risk management that can help organizations improve service delivery and...


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