Updated in line with the ITIL 2011 editions and the Release, Control and Validation (RCV) syllabus, this quick-reference guide will help you as you study for the RCV module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource that can be used in the workplace. Companion volumes covering the other Intermediate Capability modules are also available.

Key features:

  • Authored and quality assured by itSMF UK
  • Endorsed by the APM Group
  • Follows the ITIL Intermediate Release, Control and Validation Syllabus.

Covers the following processes and functions and how they contribute to the Lifecycle:

  • Change Management
  • Service Asset and Configuration Management
  • Service Validation and Test
  • Release and Deployment Management
  • Request Fulfilment
  • Service Evaluation
  • Knowledge Management

Details

Price (SAR)94.7
ISBN9780113314331
AuthorAXELOS
PublisherTSO (The Stationery Office)
Weight (kg)0.18
FormatPaperback
Published04/11/2013
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