PMP Hadaf
ITIL

ITIL® Foundation Training Course

4 Days Instructor Led Course | 16 PDUs

Training Schedule for ITIL® Foundation Course

City Date Duration Time Language Price Venue Registration
Riyadh 24 Feb 2019 - 27 Feb 2019 4 Days 5:00pm -
10:30pm
English SAR 3,990
and Exam is included
TBD Register
Riyadh 21 Apr 2019 - 24 Apr 2019 4 Days 5:00pm -
10:30pm
English SAR 3,990
and Exam is included
TBD Register
Jeddah 19 Jun 2019 - 22 Jun 2019 4 Days 5:00pm -
10:30pm
English SAR 3,990
and Exam is included
TBD Register
Riyadh 29 Sep 2019 - 02 Oct 2019 4 Days 5:00pm -
10:30pm
English SAR 3,990
and Exam is included
TBD Register
Jeddah 10 Nov 2019 - 13 Nov 2019 4 Days 5:00pm -
10:30pm
English SAR 3,990
and Exam is included
TBD Register

Do you prefer a personalized learning experience? You can customize your course to suit your training needs, by having:

  • Training assessment before start
  • Tailored curriculum
  • Focus on work cases
  • Start from Any Date
  • Flexibility in scheduling
  • and more..

Click here to read about our customized training services.

ITIL® Definition

ITIL®, formerly an acronym for Information Technology Infrastructure Library, is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business.

Course Objective

Builds your knowledge and skills
ITIL® Foundation is an entry-level qualification for ITIL® through which professionals can get a general overview of the key elements, concepts and terminology used in the ITIL® Service Lifecycle.

Improves your work performance
By understanding the fundamentals of ITIL® training course, you can make a knowledgeable contribution to IT services in your company.

Opens up opportunities
The ITIL® Foundation credential is the first step towards gaining holistic knowledge of IT Service Management, which is usually required for senior roles in companies. With the credential, you can improve your career prospects in IT Service Management.

Encourages learning
The ITIL® Foundation certification is a prerequisite to pursue higher ITIL® credentials, and is a starting point to expand your knowledge of IT Service Management.

Targeted Audience

IT service management is a practice that gives importance to the delivery of high-quality IT services, with the goal of delighting customers. Information Technology Infrastructure Library (ITIL)® is the most recognized framework for IT Service Management in the world. It draws from best practices in public and private sector companies around the globe. It acts as a guide for organizations for the provision of high-quality IT services and the processes, functions and capabilities that support them.

There is a critical and huge demand for ITIL®-certified professionals who are trained to implement best practices, protocols and standards in IT services. Once you gain knowledge of this framework, you can help bring about greater customer satisfaction, reduced costs and increased productivity for your organization. ITIL® 2011 Foundation (the upgraded version of ITIL® V3) is the starting point to build expertise in the domain.

Delivery Method

  • Instructor-led, 4-Days intensive ITIL® Foundation training program
  • 4 Days, you will prepare for and take the ITIL® Foundation exam.
  • Material and discussion language will be in English

 

Note: The exam will be held on the last day of the training.

  • Principles of Service Management
  • The Processes
  • The ITIL® Service Lifecycle
  • Introduction to Service Strategy
  • Key Concepts of Service Strategy
  • Service Strategy Processes
  • Demand Management
  • Service Portfolio Management
  • Financial Management
  • Business Relationship Management
  • Introduction to Service Design
  • Key Concepts of Service Design
  • Service Design Processes
  • Service Catalogue Management
  • Service Level Management
  • Supplier Management
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Design Co-ordination
  • Introduction to Service Transition
  • Key Principles & Models of Service Transition
  • Service Transition Processes
  • Transition, Planning and Support
  • Change Management
  • Service Asset and Configuration
  • Management
  • Release and Deployment Management – Knowledge Management
  • Introduction to Service Operations
  • Service Operations Processes
  • Event Management
  • Problem Management
  • Request Fulfillment
  • Access Management
  • Service Operations Functions
  • Introduction to Continual Service Improvement
  • Key Principles and Models of Continual Service Improvement
  • Review of Key Concepts
  • Review of ITIL® Practice Exam Results
  • ITIL® Foundation Certification Examination

Yes, course’s fees include both the training services and the exam fees.

There are no prerequisites to apply for this certificate.

Yes, it is accredited from PeopleCert on behalf of AXELOS.

Once you’ve completed your payment, you will receive an access (username and password) to your E-Portal, which includes the material of this course.

Taking the training course will give you a tremendous insight into ITIL Foundation, and will fully prepare you to pass the exam successfully. However, you may take it without the course and you can take it in Arabic.

+ Upcoming Training Schedule

Training Schedule for ITIL® Foundation Course

City Date Duration Time Language Price Venue Registration
Riyadh 24 Feb 2019 - 27 Feb 2019 4 Days 5:00pm -
10:30pm
English SAR 3,990
and Exam is included
TBD Register
Riyadh 21 Apr 2019 - 24 Apr 2019 4 Days 5:00pm -
10:30pm
English SAR 3,990
and Exam is included
TBD Register
Jeddah 19 Jun 2019 - 22 Jun 2019 4 Days 5:00pm -
10:30pm
English SAR 3,990
and Exam is included
TBD Register
Riyadh 29 Sep 2019 - 02 Oct 2019 4 Days 5:00pm -
10:30pm
English SAR 3,990
and Exam is included
TBD Register
Jeddah 10 Nov 2019 - 13 Nov 2019 4 Days 5:00pm -
10:30pm
English SAR 3,990
and Exam is included
TBD Register

Do you prefer a personalized learning experience? You can customize your course to suit your training needs, by having:

  • Training assessment before start
  • Tailored curriculum
  • Focus on work cases
  • Start from Any Date
  • Flexibility in scheduling
  • and more..

Click here to read about our customized training services.

+ Course Details

ITIL® Definition

ITIL®, formerly an acronym for Information Technology Infrastructure Library, is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business.

Course Objective

Builds your knowledge and skills
ITIL® Foundation is an entry-level qualification for ITIL® through which professionals can get a general overview of the key elements, concepts and terminology used in the ITIL® Service Lifecycle.

Improves your work performance
By understanding the fundamentals of ITIL® training course, you can make a knowledgeable contribution to IT services in your company.

Opens up opportunities
The ITIL® Foundation credential is the first step towards gaining holistic knowledge of IT Service Management, which is usually required for senior roles in companies. With the credential, you can improve your career prospects in IT Service Management.

Encourages learning
The ITIL® Foundation certification is a prerequisite to pursue higher ITIL® credentials, and is a starting point to expand your knowledge of IT Service Management.

Targeted Audience

IT service management is a practice that gives importance to the delivery of high-quality IT services, with the goal of delighting customers. Information Technology Infrastructure Library (ITIL)® is the most recognized framework for IT Service Management in the world. It draws from best practices in public and private sector companies around the globe. It acts as a guide for organizations for the provision of high-quality IT services and the processes, functions and capabilities that support them.

There is a critical and huge demand for ITIL®-certified professionals who are trained to implement best practices, protocols and standards in IT services. Once you gain knowledge of this framework, you can help bring about greater customer satisfaction, reduced costs and increased productivity for your organization. ITIL® 2011 Foundation (the upgraded version of ITIL® V3) is the starting point to build expertise in the domain.

Delivery Method

  • Instructor-led, 4-Days intensive ITIL® Foundation training program
  • 4 Days, you will prepare for and take the ITIL® Foundation exam.
  • Material and discussion language will be in English

 

Note: The exam will be held on the last day of the training.

+ Course Outline
  • Principles of Service Management
  • The Processes
  • The ITIL® Service Lifecycle
  • Introduction to Service Strategy
  • Key Concepts of Service Strategy
  • Service Strategy Processes
  • Demand Management
  • Service Portfolio Management
  • Financial Management
  • Business Relationship Management
  • Introduction to Service Design
  • Key Concepts of Service Design
  • Service Design Processes
  • Service Catalogue Management
  • Service Level Management
  • Supplier Management
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Design Co-ordination
  • Introduction to Service Transition
  • Key Principles & Models of Service Transition
  • Service Transition Processes
  • Transition, Planning and Support
  • Change Management
  • Service Asset and Configuration
  • Management
  • Release and Deployment Management – Knowledge Management
  • Introduction to Service Operations
  • Service Operations Processes
  • Event Management
  • Problem Management
  • Request Fulfillment
  • Access Management
  • Service Operations Functions
  • Introduction to Continual Service Improvement
  • Key Principles and Models of Continual Service Improvement
  • Review of Key Concepts
  • Review of ITIL® Practice Exam Results
  • ITIL® Foundation Certification Examination
+ Sample Papers
+ FAQs

Yes, course’s fees include both the training services and the exam fees.

There are no prerequisites to apply for this certificate.

Yes, it is accredited from PeopleCert on behalf of AXELOS.

Once you’ve completed your payment, you will receive an access (username and password) to your E-Portal, which includes the material of this course.

Taking the training course will give you a tremendous insight into ITIL Foundation, and will fully prepare you to pass the exam successfully. However, you may take it without the course and you can take it in Arabic.

ITIL® is registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.