Course Objective

Builds your knowledge and skills
ITIL® 4 is an entry-level certificate for the revolutionary ITIL® 4 framework. You will learn key concepts from Lean, Agile, DevOps, and why these are important to deliver business value in ITIL® 4. You will also learn about the guiding principles of ITIL® 4 and the four dimensions of Service Management, among others.

Improves your work performance
By understanding the fundamentals of ITIL® 4, you can make a knowledgeable contribution to IT services in your company. ITIL® 4 helps to connect and align different challenges that are relevant not only to ITSM professionals, but also to a wider range of professionals working in the digital world. By providing specialist skills and expertise you need to resolve urgent tech concerns and deliver projects with ease, ITIL® opens doors and helps you take an empowering next step – no matter that stage your career is at.

Opens up opportunities
The ITIL® 4 Foundation credential provides a holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services. It is the first step towards gaining holistic knowledge of IT Service Management, which is usually required for senior roles in companies. With the credential, you can improve your career prospects in IT Service Management.

An investment for the future
ITIL® 4 supports the existing investment that people and organizations have made in ITIL®, as it is an expansion on the existing framework. That investment is protected because ITIL® 4 provides a practical and flexible transition that helps organizations adopt the new ways of working brought by the modern digital world.

PMP Hadaf
ITIL

ITIL® 4 Foundation Training Course

3 Days Instructor Led Course | 16 PDUs

Classroom Training Schedule for ITIL® 4 Foundation Course

English

3 Days


Start Date

12 Apr 2020


Time

5:00pm - 10:30pm
Foundation Exam: 20 April 2020 at 5:30PM


Location

Riyadh

Available seats

14

TBD

English

3 Days


Start Date

10 May 2020


Time

8:00pm - 12:30am
Foundation Exam: 8 June 2020 at 5:30PM


Location

Riyadh

Available seats

15

TBD

English

3 Days


Start Date

21 Jun 2020


Time

5:00pm - 10:30pm
Foundation Exam: 29 June 2020 at 5:30PM


Location

Riyadh

Available seats

15

TBD

English

3 Days


Start Date

05 Jul 2020


Time

5:00pm - 10:30pm
Foundation Exam: Voucher


Location

Jeddah

Available seats

15

TBD

English

3 Days


Start Date

16 Aug 2020


Time

5:00pm - 10:30pm
Foundation Exam: 24 August 2020 at 5:30PM


Location

Riyadh

Available seats

15

TBD

English

3 Days


Start Date

13 Sep 2020


Time

5:00pm - 10:30pm
Foundation Exam: Voucher


Location

Dammam

Available seats

15

TBD

English

3 Days


Start Date

27 Sep 2020


Time

5:00pm - 10:30pm
Foundation Exam: 6 October 2020 at 5:30PM


Location

Riyadh

Available seats

15

TBD

English

3 Days


Start Date

04 Oct 2020


Time

5:00pm - 10:30pm
Foundation Exam: 12 October 2020 at 5:30PM


Location

Riyadh

Available seats

15

TBD

English

3 Days


Start Date

11 Oct 2020


Time

5:00pm - 10:30pm
Foundation Exam: Voucher


Location

Jeddah

Available seats

15

TBD

English

3 Days


Start Date

29 Nov 2020


Time

5:00pm - 10:30pm
Foundation Exam: 8 December 2020 at 5:30PM


Location

Riyadh

Available seats

15

TBD

English

3 Days


Start Date

27 Dec 2020


Time

5:00pm - 10:30pm
Foundation Exam: 4 January 2021 at 5:30PM


Location

Riyadh

Available seats

15

TBD

Online Training Schedule for ITIL® 4 Foundation Course

English

4 Days


Start Date

05 Apr 2020


Time

3:00pm - 6:00pm


Available seats

15


English

4 Days


Start Date

26 Apr 2020


Time

9:00am - 12:00pm


Available seats

15


Contact Us

+966920003928

Call Us Now

Request more information

Do you prefer a personalized learning experience? You can customize your course to suit your training needs, by having:

  • Training assessment before start
  • Tailored curriculum
  • Focus on work cases
  • Start from Any Date
  • Flexibility in scheduling
  • and more..

Click here to read about our customized training services.

Targeted Audience

  • Those who require a basic understanding of the ITIL® framework
  • Those who want to understand how ITIL® can be used to enhance IT service management
  • IT professionals or others working within an organization that has adopted ITIL®.
  • Anyone interesting in understanding IT service management.

Delivery Method

  • Instructor-led, 3-Days intensive ITIL® 4 Foundation training program
  • 3 Days, you will prepare for and take the ITIL® 4 Foundation exam.
  • Material and discussion language will be in English

HRCI Cources

Bundle

Only with 7000 SAR

ITIL® Definition

ITIL®, formerly an acronym for Information Technology Infrastructure Library, is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. ITIL® provides organizations with a comprehensive framework for ITSM, and has led the ITSM industry with guidance, training and certification for over 30 years.

ITIL® 4: What Changed?

ITIL® 4 builds on the guidance provided by ITIL® by reshaping established ITSM practices in the wider context of customer experience, value streams, digital transformation, and systems thinking, as well as embracing new ways of working, such as Lean, Agile and DevOps. ITIL® 4 will help organizations navigate the new technological era, commonly known as the Fourth Industrial Revolution, marked by emerging technologies including: artificial intelligence, the Internet of things, nanotechnology and much more.

Course Objective

Builds your knowledge and skills
ITIL® 4 is an entry-level certificate for the revolutionary ITIL® 4 framework. You will learn key concepts from Lean, Agile, DevOps, and why these are important to deliver business value in ITIL® 4. You will also learn about the guiding principles of ITIL® 4 and the four dimensions of Service Management, among others.

Improves your work performance
By understanding the fundamentals of ITIL® 4, you can make a knowledgeable contribution to IT services in your company. ITIL® 4 helps to connect and align different challenges that are relevant not only to ITSM professionals, but also to a wider range of professionals working in the digital world. By providing specialist skills and expertise you need to resolve urgent tech concerns and deliver projects with ease, ITIL® opens doors and helps you take an empowering next step – no matter that stage your career is at.

Opens up opportunities
The ITIL® 4 Foundation credential provides a holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services. It is the first step towards gaining holistic knowledge of IT Service Management, which is usually required for senior roles in companies. With the credential, you can improve your career prospects in IT Service Management.

An investment for the future
ITIL® 4 supports the existing investment that people and organizations have made in ITIL®, as it is an expansion on the existing framework. That investment is protected because ITIL® 4 provides a practical and flexible transition that helps organizations adopt the new ways of working brought by the modern digital world.

Targeted Audience

  • Those who require a basic understanding of the ITIL® framework
  • Those who want to understand how ITIL® can be used to enhance IT service management
  • IT professionals or others working within an organization that has adopted ITIL®.
  • Anyone interesting in understanding IT service management.

Delivery Method

  • Instructor-led, 3-Days intensive ITIL® 4 Foundation training program
  • 3 Days, you will prepare for and take the ITIL® 4 Foundation exam.
  • Material and discussion language will be in English

 

Note: Exam dates are open and valid until end of the year.

  • IT Service Management in the Modern World
  • ITIL V4 Introduction
  • The Structure and Benefits of ITIL V4
  • Service Management Definition
  • Value & Value Co-Creation
  • Organizations, Service Providers, Service Consumers and other Stakeholders
  • Products and Services
  • Service Offerings
  • Service Relationships
  • Value: Outcomes, Costs and Risks
  • Utility & Warranty
  • Summary
  • Dimension 1: Organizations & People
  • Dimension 2: Information & Technology
  • Dimension 3: Partners & Suppliers
  • Dimension 4: Value Streams & Processes
  • External Factors
  • Summary
  • Service Value System Overview
  • Opportunity, Demand & Value
  • The ITIL Guiding Principles
  • Principle 1: Focus on Value
  • Principle 2: Start Where You Are
  • Principle 3: Progress Iteratively with Feedback
  • Principle 4: Collaborate and Promote Visibility
  • Principle 5: Think & Work Holistically
  • Principle 6: Keep it Simple and Practical
  • Principle 7: Optimize & Automate
  • Principle Interaction
  • Governance
  • Service Value Chain
  • Plan
  • Improve
  • Engage
  • Design & Transition
  • Obtain/Build
  • Deliver & Support
  • Continual Improvement
  • Continual Improvement & The Guiding Principles
  • Practices
  • Summary
  • General Management Practices
  • Information Security Management
  • Relationship Management
  • Supplier Management
  • Continual Improvement
  • Service Management Practices
  • Change Control
  • Incident Management
  • IT Asset Management
  • Monitoring & Event Management
  • Problem Management
  • Release Management
  • Service Configuration Management
  • Service Desk
  • Service Level Management
  • Service Request Management
  • Technical Management Practices
  • Deployment Management

Exam Format

  • Multiple choice examination questions
  • 40 questions
  • 26 marks required to pass (out of 40 available): 65%
  • 90 minutes’ duration
  • Closed book

Prerequisites

  • There are no requirments for this exam

Notes

  • For 3 days, you will be prepared for taking ITIL® 4 Foundation exam.
  • Dates for taking the exam are available until the end of the year.

There are no prerequisites to apply for this certificate.

Yes, it is accredited from PeopleCert on behalf of AXELOS.

Once you’ve completed your payment, you will receive an access (username and password) to your E-Portal, which includes the material of this course.

Taking the training course will give you a tremendous insight into ITIL® 4 Foundation and will fully prepare you to pass the exam successfully. However, you may take it without the course.

Currently, the course and exam are only available in English. It will be made available in Arabic soon.

Why candidates choose Bakkah Inc.?
Aisha A.

3.81

Place of the course

Amer A.

4.22

Special Offers

Mohamed A.

4.69

Reputation of Bakkah

Abdulmalek I.

5

Reputation of Bakkah, Date and time of the course

Mohammad S.

4.72

I have not decided

Abdulmalik M.

4.69

Special Offers

Rawan F.

4.61

Price of the course, Reputation of Bakkah, Place of the course

Jeffrey B.

5

Reputation of Bakkah

Ali B.

4.47

Date and time of the course

Sherif H.

3.89

Date and time of the course

Ali H.

4.89

Other reason

Abdulkarim A.

5

Reputation of Bakkah

Ali A.

4.22

I have not decided

Naif K.

4.36

Special Offers, Date and time of the course

Abdullatif A.

4.5

Reputation of Bakkah

Amer O.

3.83

Price of the course, Reputation of Bakkah, Place of the course, Special Offers, Date and time of the course, Trainers of Bakkah

+ Training Schedule

Classroom Training Schedule for ITIL® 4 Foundation Course

English

3 Days


Start Date

12 Apr 2020


Time

5:00pm - 10:30pm
Foundation Exam: 20 April 2020 at 5:30PM


Location

Riyadh

Available seats

14

TBD

English

3 Days


Start Date

10 May 2020


Time

8:00pm - 12:30am
Foundation Exam: 8 June 2020 at 5:30PM


Location

Riyadh

Available seats

15

TBD

English

3 Days


Start Date

21 Jun 2020


Time

5:00pm - 10:30pm
Foundation Exam: 29 June 2020 at 5:30PM


Location

Riyadh

Available seats

15

TBD

English

3 Days


Start Date

05 Jul 2020


Time

5:00pm - 10:30pm
Foundation Exam: Voucher


Location

Jeddah

Available seats

15

TBD

English

3 Days


Start Date

16 Aug 2020


Time

5:00pm - 10:30pm
Foundation Exam: 24 August 2020 at 5:30PM


Location

Riyadh

Available seats

15

TBD

English

3 Days


Start Date

13 Sep 2020


Time

5:00pm - 10:30pm
Foundation Exam: Voucher


Location

Dammam

Available seats

15

TBD

English

3 Days


Start Date

27 Sep 2020


Time

5:00pm - 10:30pm
Foundation Exam: 6 October 2020 at 5:30PM


Location

Riyadh

Available seats

15

TBD

English

3 Days


Start Date

04 Oct 2020


Time

5:00pm - 10:30pm
Foundation Exam: 12 October 2020 at 5:30PM


Location

Riyadh

Available seats

15

TBD

English

3 Days


Start Date

11 Oct 2020


Time

5:00pm - 10:30pm
Foundation Exam: Voucher


Location

Jeddah

Available seats

15

TBD

English

3 Days


Start Date

29 Nov 2020


Time

5:00pm - 10:30pm
Foundation Exam: 8 December 2020 at 5:30PM


Location

Riyadh

Available seats

15

TBD

English

3 Days


Start Date

27 Dec 2020


Time

5:00pm - 10:30pm
Foundation Exam: 4 January 2021 at 5:30PM


Location

Riyadh

Available seats

15

TBD

Online Training Schedule for ITIL® 4 Foundation Course

English

4 Days


Start Date

05 Apr 2020


Time

3:00pm - 6:00pm


Available seats

15


English

4 Days


Start Date

26 Apr 2020


Time

9:00am - 12:00pm


Available seats

15


Contact Us

+966920003928

Call Us Now

Request more information

Do you prefer a personalized learning experience? You can customize your course to suit your training needs, by having:

  • Training assessment before start
  • Tailored curriculum
  • Focus on work cases
  • Start from Any Date
  • Flexibility in scheduling
  • and more..

Click here to read about our customized training services.

+ Targeted Audience

Targeted Audience

  • Those who require a basic understanding of the ITIL® framework
  • Those who want to understand how ITIL® can be used to enhance IT service management
  • IT professionals or others working within an organization that has adopted ITIL®.
  • Anyone interesting in understanding IT service management.

Delivery Method

  • Instructor-led, 3-Days intensive ITIL® 4 Foundation training program
  • 3 Days, you will prepare for and take the ITIL® 4 Foundation exam.
  • Material and discussion language will be in English

HRCI Cources

Bundle

Only with 7000 SAR
+ Course Details

ITIL® Definition

ITIL®, formerly an acronym for Information Technology Infrastructure Library, is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. ITIL® provides organizations with a comprehensive framework for ITSM, and has led the ITSM industry with guidance, training and certification for over 30 years.

ITIL® 4: What Changed?

ITIL® 4 builds on the guidance provided by ITIL® by reshaping established ITSM practices in the wider context of customer experience, value streams, digital transformation, and systems thinking, as well as embracing new ways of working, such as Lean, Agile and DevOps. ITIL® 4 will help organizations navigate the new technological era, commonly known as the Fourth Industrial Revolution, marked by emerging technologies including: artificial intelligence, the Internet of things, nanotechnology and much more.

Course Objective

Builds your knowledge and skills
ITIL® 4 is an entry-level certificate for the revolutionary ITIL® 4 framework. You will learn key concepts from Lean, Agile, DevOps, and why these are important to deliver business value in ITIL® 4. You will also learn about the guiding principles of ITIL® 4 and the four dimensions of Service Management, among others.

Improves your work performance
By understanding the fundamentals of ITIL® 4, you can make a knowledgeable contribution to IT services in your company. ITIL® 4 helps to connect and align different challenges that are relevant not only to ITSM professionals, but also to a wider range of professionals working in the digital world. By providing specialist skills and expertise you need to resolve urgent tech concerns and deliver projects with ease, ITIL® opens doors and helps you take an empowering next step – no matter that stage your career is at.

Opens up opportunities
The ITIL® 4 Foundation credential provides a holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services. It is the first step towards gaining holistic knowledge of IT Service Management, which is usually required for senior roles in companies. With the credential, you can improve your career prospects in IT Service Management.

An investment for the future
ITIL® 4 supports the existing investment that people and organizations have made in ITIL®, as it is an expansion on the existing framework. That investment is protected because ITIL® 4 provides a practical and flexible transition that helps organizations adopt the new ways of working brought by the modern digital world.

Targeted Audience

  • Those who require a basic understanding of the ITIL® framework
  • Those who want to understand how ITIL® can be used to enhance IT service management
  • IT professionals or others working within an organization that has adopted ITIL®.
  • Anyone interesting in understanding IT service management.

Delivery Method

  • Instructor-led, 3-Days intensive ITIL® 4 Foundation training program
  • 3 Days, you will prepare for and take the ITIL® 4 Foundation exam.
  • Material and discussion language will be in English

 

Note: Exam dates are open and valid until end of the year.

+ Course Outline
  • IT Service Management in the Modern World
  • ITIL V4 Introduction
  • The Structure and Benefits of ITIL V4
  • Service Management Definition
  • Value & Value Co-Creation
  • Organizations, Service Providers, Service Consumers and other Stakeholders
  • Products and Services
  • Service Offerings
  • Service Relationships
  • Value: Outcomes, Costs and Risks
  • Utility & Warranty
  • Summary
  • Dimension 1: Organizations & People
  • Dimension 2: Information & Technology
  • Dimension 3: Partners & Suppliers
  • Dimension 4: Value Streams & Processes
  • External Factors
  • Summary
  • Service Value System Overview
  • Opportunity, Demand & Value
  • The ITIL Guiding Principles
  • Principle 1: Focus on Value
  • Principle 2: Start Where You Are
  • Principle 3: Progress Iteratively with Feedback
  • Principle 4: Collaborate and Promote Visibility
  • Principle 5: Think & Work Holistically
  • Principle 6: Keep it Simple and Practical
  • Principle 7: Optimize & Automate
  • Principle Interaction
  • Governance
  • Service Value Chain
  • Plan
  • Improve
  • Engage
  • Design & Transition
  • Obtain/Build
  • Deliver & Support
  • Continual Improvement
  • Continual Improvement & The Guiding Principles
  • Practices
  • Summary
  • General Management Practices
  • Information Security Management
  • Relationship Management
  • Supplier Management
  • Continual Improvement
  • Service Management Practices
  • Change Control
  • Incident Management
  • IT Asset Management
  • Monitoring & Event Management
  • Problem Management
  • Release Management
  • Service Configuration Management
  • Service Desk
  • Service Level Management
  • Service Request Management
  • Technical Management Practices
  • Deployment Management
+ Exam & Certification

Exam Format

  • Multiple choice examination questions
  • 40 questions
  • 26 marks required to pass (out of 40 available): 65%
  • 90 minutes’ duration
  • Closed book

Prerequisites

  • There are no requirments for this exam

Notes

  • For 3 days, you will be prepared for taking ITIL® 4 Foundation exam.
  • Dates for taking the exam are available until the end of the year.
+ Sample Papers
+ FAQs

There are no prerequisites to apply for this certificate.

Yes, it is accredited from PeopleCert on behalf of AXELOS.

Once you’ve completed your payment, you will receive an access (username and password) to your E-Portal, which includes the material of this course.

Taking the training course will give you a tremendous insight into ITIL® 4 Foundation and will fully prepare you to pass the exam successfully. However, you may take it without the course.

Currently, the course and exam are only available in English. It will be made available in Arabic soon.

+ Course Reviews
Why candidates choose Bakkah Inc.?
Aisha A.

3.81

Place of the course

Amer A.

4.22

Special Offers

Mohamed A.

4.69

Reputation of Bakkah

Abdulmalek I.

5

Reputation of Bakkah, Date and time of the course

Mohammad S.

4.72

I have not decided

Abdulmalik M.

4.69

Special Offers

Rawan F.

4.61

Price of the course, Reputation of Bakkah, Place of the course

Jeffrey B.

5

Reputation of Bakkah

Ali B.

4.47

Date and time of the course

Sherif H.

3.89

Date and time of the course

Ali H.

4.89

Other reason

Abdulkarim A.

5

Reputation of Bakkah

Ali A.

4.22

I have not decided

Naif K.

4.36

Special Offers, Date and time of the course

Abdullatif A.

4.5

Reputation of Bakkah

Amer O.

3.83

Price of the course, Reputation of Bakkah, Place of the course, Special Offers, Date and time of the course, Trainers of Bakkah

ITIL® is registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.