PMP Hadaf
ITIL

ITIL® 4 Foundation Training Course

3 Days Instructor Led Course | 16 PDUs

Training Schedule for ITIL® 4 Foundation Course

City Date Duration Time Language Price Venue Registration
Riyadh 29 Sep 2019 - 01 Oct 2019 3 Days Training: 5:00pm - 10:30pm -
Foundation Exam: Open dates (Valid until end of 2019)
English SAR 4,053
and Exam is included
Riyadh Chamber Register
Jeddah 10 Nov 2019 - 12 Nov 2019 3 Days Training: 5:00pm - 10:30pm -
Foundation Exam: Open dates (Valid until end of 2019)
English SAR 4,053
and Exam is included
TBD Register
Riyadh 24 Nov 2019 - 26 Nov 2019 3 Days Training: 5:00pm - 10:30pm -
Foundation Exam: Open dates (Valid until end of 2019)
English SAR 4,053
and Exam is included
TBD Register

Do you prefer a personalized learning experience? You can customize your course to suit your training needs, by having:

  • Training assessment before start
  • Tailored curriculum
  • Focus on work cases
  • Start from Any Date
  • Flexibility in scheduling
  • and more..

Click here to read about our customized training services.

ITIL® Definition

ITIL®, formerly an acronym for Information Technology Infrastructure Library, is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. ITIL® provides organizations with a comprehensive framework for ITSM, and has led the ITSM industry with guidance, training and certification for over 30 years.

ITIL® 4: What Changed?

ITIL® 4 builds on the guidance provided by ITIL® by reshaping established ITSM practices in the wider context of customer experience, value streams, digital transformation, and systems thinking, as well as embracing new ways of working, such as Lean, Agile and DevOps. ITIL® 4 will help organizations navigate the new technological era, commonly known as the Fourth Industrial Revolution, marked by emerging technologies including: artificial intelligence, the Internet of things, nanotechnology and much more.

Course Objective

Builds your knowledge and skills
ITIL® 4 is an entry-level certificate for the revolutionary ITIL® 4 framework. You will learn key concepts from Lean, Agile, DevOps, and why these are important to deliver business value in ITIL® 4. You will also learn about the guiding principles of ITIL® 4 and the four dimensions of Service Management, among others.

Improves your work performance
By understanding the fundamentals of ITIL® 4, you can make a knowledgeable contribution to IT services in your company. ITIL® 4 helps to connect and align different challenges that are relevant not only to ITSM professionals, but also to a wider range of professionals working in the digital world. By providing specialist skills and expertise you need to resolve urgent tech concerns and deliver projects with ease, ITIL® opens doors and helps you take an empowering next step – no matter that stage your career is at.

Opens up opportunities
The ITIL® 4 Foundation credential provides a holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services. It is the first step towards gaining holistic knowledge of IT Service Management, which is usually required for senior roles in companies. With the credential, you can improve your career prospects in IT Service Management.

An investment for the future
ITIL® 4 supports the existing investment that people and organizations have made in ITIL®, as it is an expansion on the existing framework. That investment is protected because ITIL® 4 provides a practical and flexible transition that helps organizations adopt the new ways of working brought by the modern digital world.

Targeted Audience

  • Those who require a basic understanding of the ITIL® framework
  • Those who want to understand how ITIL® can be used to enhance IT service management
  • IT professionals or others working within an organization that has adopted ITIL®.
  • Anyone interesting in understanding IT service management.

Delivery Method

  • Instructor-led, 3-Days intensive ITIL® 4 Foundation training program
  • 3 Days, you will prepare for and take the ITIL® 4 Foundation exam.
  • Material and discussion language will be in English

 

Note: Exam dates are open and valid until end of the year.

  • IT Service Management in the Modern World
  • ITIL V4 Introduction
  • The Structure and Benefits of ITIL V4
  • Service Management Definition
  • Value & Value Co-Creation
  • Organizations, Service Providers, Service Consumers and other Stakeholders
  • Products and Services
  • Service Offerings
  • Service Relationships
  • Value: Outcomes, Costs and Risks
  • Utility & Warranty
  • Summary
  • Dimension 1: Organizations & People
  • Dimension 2: Information & Technology
  • Dimension 3: Partners & Suppliers
  • Dimension 4: Value Streams & Processes
  • External Factors
  • Summary
  • Service Value System Overview
  • Opportunity, Demand & Value
  • The ITIL Guiding Principles
  • Principle 1: Focus on Value
  • Principle 2: Start Where You Are
  • Principle 3: Progress Iteratively with Feedback
  • Principle 4: Collaborate and Promote Visibility
  • Principle 5: Think & Work Holistically
  • Principle 6: Keep it Simple and Practical
  • Principle 7: Optimize & Automate
  • Principle Interaction
  • Governance
  • Service Value Chain
  • Plan
  • Improve
  • Engage
  • Design & Transition
  • Obtain/Build
  • Deliver & Support
  • Continual Improvement
  • Continual Improvement & The Guiding Principles
  • Practices
  • Summary
  • General Management Practices
  • Information Security Management
  • Relationship Management
  • Supplier Management
  • Continual Improvement
  • Service Management Practices
  • Change Control
  • Incident Management
  • IT Asset Management
  • Monitoring & Event Management
  • Problem Management
  • Release Management
  • Service Configuration Management
  • Service Desk
  • Service Level Management
  • Service Request Management
  • Technical Management Practices
  • Deployment Management

There are no prerequisites to apply for this certificate.

Yes, it is accredited from PeopleCert on behalf of AXELOS.

Once you’ve completed your payment, you will receive an access (username and password) to your E-Portal, which includes the material of this course.

Taking the training course will give you a tremendous insight into ITIL® 4 Foundation and will fully prepare you to pass the exam successfully. However, you may take it without the course.

Currently, the course and exam are only available in English. It will be made available in Arabic soon.

+ Upcoming Training Schedule

Training Schedule for ITIL® 4 Foundation Course

City Date Duration Time Language Price Venue Registration
Riyadh 29 Sep 2019 - 01 Oct 2019 3 Days Training: 5:00pm - 10:30pm -
Foundation Exam: Open dates (Valid until end of 2019)
English SAR 4,053
and Exam is included
Riyadh Chamber Register
Jeddah 10 Nov 2019 - 12 Nov 2019 3 Days Training: 5:00pm - 10:30pm -
Foundation Exam: Open dates (Valid until end of 2019)
English SAR 4,053
and Exam is included
TBD Register
Riyadh 24 Nov 2019 - 26 Nov 2019 3 Days Training: 5:00pm - 10:30pm -
Foundation Exam: Open dates (Valid until end of 2019)
English SAR 4,053
and Exam is included
TBD Register

Do you prefer a personalized learning experience? You can customize your course to suit your training needs, by having:

  • Training assessment before start
  • Tailored curriculum
  • Focus on work cases
  • Start from Any Date
  • Flexibility in scheduling
  • and more..

Click here to read about our customized training services.

+ Course Details

ITIL® Definition

ITIL®, formerly an acronym for Information Technology Infrastructure Library, is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. ITIL® provides organizations with a comprehensive framework for ITSM, and has led the ITSM industry with guidance, training and certification for over 30 years.

ITIL® 4: What Changed?

ITIL® 4 builds on the guidance provided by ITIL® by reshaping established ITSM practices in the wider context of customer experience, value streams, digital transformation, and systems thinking, as well as embracing new ways of working, such as Lean, Agile and DevOps. ITIL® 4 will help organizations navigate the new technological era, commonly known as the Fourth Industrial Revolution, marked by emerging technologies including: artificial intelligence, the Internet of things, nanotechnology and much more.

Course Objective

Builds your knowledge and skills
ITIL® 4 is an entry-level certificate for the revolutionary ITIL® 4 framework. You will learn key concepts from Lean, Agile, DevOps, and why these are important to deliver business value in ITIL® 4. You will also learn about the guiding principles of ITIL® 4 and the four dimensions of Service Management, among others.

Improves your work performance
By understanding the fundamentals of ITIL® 4, you can make a knowledgeable contribution to IT services in your company. ITIL® 4 helps to connect and align different challenges that are relevant not only to ITSM professionals, but also to a wider range of professionals working in the digital world. By providing specialist skills and expertise you need to resolve urgent tech concerns and deliver projects with ease, ITIL® opens doors and helps you take an empowering next step – no matter that stage your career is at.

Opens up opportunities
The ITIL® 4 Foundation credential provides a holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services. It is the first step towards gaining holistic knowledge of IT Service Management, which is usually required for senior roles in companies. With the credential, you can improve your career prospects in IT Service Management.

An investment for the future
ITIL® 4 supports the existing investment that people and organizations have made in ITIL®, as it is an expansion on the existing framework. That investment is protected because ITIL® 4 provides a practical and flexible transition that helps organizations adopt the new ways of working brought by the modern digital world.

Targeted Audience

  • Those who require a basic understanding of the ITIL® framework
  • Those who want to understand how ITIL® can be used to enhance IT service management
  • IT professionals or others working within an organization that has adopted ITIL®.
  • Anyone interesting in understanding IT service management.

Delivery Method

  • Instructor-led, 3-Days intensive ITIL® 4 Foundation training program
  • 3 Days, you will prepare for and take the ITIL® 4 Foundation exam.
  • Material and discussion language will be in English

 

Note: Exam dates are open and valid until end of the year.

+ Course Outline
  • IT Service Management in the Modern World
  • ITIL V4 Introduction
  • The Structure and Benefits of ITIL V4
  • Service Management Definition
  • Value & Value Co-Creation
  • Organizations, Service Providers, Service Consumers and other Stakeholders
  • Products and Services
  • Service Offerings
  • Service Relationships
  • Value: Outcomes, Costs and Risks
  • Utility & Warranty
  • Summary
  • Dimension 1: Organizations & People
  • Dimension 2: Information & Technology
  • Dimension 3: Partners & Suppliers
  • Dimension 4: Value Streams & Processes
  • External Factors
  • Summary
  • Service Value System Overview
  • Opportunity, Demand & Value
  • The ITIL Guiding Principles
  • Principle 1: Focus on Value
  • Principle 2: Start Where You Are
  • Principle 3: Progress Iteratively with Feedback
  • Principle 4: Collaborate and Promote Visibility
  • Principle 5: Think & Work Holistically
  • Principle 6: Keep it Simple and Practical
  • Principle 7: Optimize & Automate
  • Principle Interaction
  • Governance
  • Service Value Chain
  • Plan
  • Improve
  • Engage
  • Design & Transition
  • Obtain/Build
  • Deliver & Support
  • Continual Improvement
  • Continual Improvement & The Guiding Principles
  • Practices
  • Summary
  • General Management Practices
  • Information Security Management
  • Relationship Management
  • Supplier Management
  • Continual Improvement
  • Service Management Practices
  • Change Control
  • Incident Management
  • IT Asset Management
  • Monitoring & Event Management
  • Problem Management
  • Release Management
  • Service Configuration Management
  • Service Desk
  • Service Level Management
  • Service Request Management
  • Technical Management Practices
  • Deployment Management
+ Sample Papers
+ FAQs

There are no prerequisites to apply for this certificate.

Yes, it is accredited from PeopleCert on behalf of AXELOS.

Once you’ve completed your payment, you will receive an access (username and password) to your E-Portal, which includes the material of this course.

Taking the training course will give you a tremendous insight into ITIL® 4 Foundation and will fully prepare you to pass the exam successfully. However, you may take it without the course.

Currently, the course and exam are only available in English. It will be made available in Arabic soon.

ITIL® is registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.