ITIL

ITIL® Managing Across Lifecycle (MALC) Training Course

5 Days Instructor Led Course | 35 PDUs

Course Objective

Once ITIL® (MALC) Certified, professionals gain proficiency in the following:

  • Key concepts of the service lifecycle.
  • Communication and stakeholder management.
  • Integrating service management processes across the service lifecycle.
  • Managing services across the service lifecycle.
  • Governance and organization.
  • Measurement.
  • Implementing and improving service management capability.

Targeted Audience

The ITIL® Managing Across Lifecycle (MALC) certification is best suited for professionals in (but not limited to) the following roles: Chief information officers, Senior IT managers, IT managers, Supervisors, IT professionals, IT operations practitioners, IT development practitioners, Individuals who require a business and management level understanding of the ITIL® service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization, Individuals seeking the ITIL® Expert in IT Service Management certificate, for which this qualification is the final mandatory module, Individuals seeking progress towards the ITIL® Master in IT Service Management, for which the ITIL® Expert in IT Service Management certificate is a prerequisite. However, a tailored course can be designed based on the clients requirements.

Delivery Method

  • Instructor-led, 5-Days intensive ITIL® Managing Across Lifecycle (MALC) training program
  • 5 Days, you will prepare for and take the ITIL® Managing Across Lifecycle (MALC) exam
  • Material and discussion language will be in English

Do you prefer a personalized learning experience? You can customize your course to suit your training needs, by having:

  • Training assessment before start
  • Tailored curriculum
  • Focus on work cases
  • Start from Any Date
  • Flexibility in scheduling
  • and more..

Click here to read about our customized training services.

ITIL® (MALC) Training Course Outline

Key concepts of the service lifecycle

  • Managing services and service management
  • The service lifecycle
  • Service value across the different stages of the service lifecycle
  • Other key concepts

Communication and stakeholder management

  • Co-ordination of business relationship management across the service lifecycle, and the role of business relationship management in communication
  • Stakeholder management and communication
  • The value of good communication and ensuring its flow across the service lifecycle

Integrating service management processes across the service lifecycle

  • The integration of service management processes through the service lifecycle
  • The impact of service strategy on other service lifecycle stages
  • The value of a service lifecycle perspective when designing service solutions
  • The inputs and outputs of processes and stages in the service lifecycle
  • The value to business and the interfaces of all processes in the ITIL® service lifecycle

Managing services across the service lifecycle

  • Identification and assessment of customer and stakeholder needs and requirements across all service lifecycle stages, and ensuring appropriate priority is given to them
  • How the service design package provides a link between service design, service transition and service operation
  • Managing cross-lifecycle processes to ensure appropriate impact and involvement at all required service lifecycle stages
  • Implementing and improving services, using key sources of information for identifying the need for improvement
  • The challenges, critical success factors and risks of the service lifecycle stages, and potential conflicts and competing issues across the service lifecycle

Governance & Organization

  • Governance
  • Organizational structure, skills and competence
  • Service provider types and service strategies

 

Measurement

  • Measuring and demonstrating business value
  • Determining and using metrics
  • Design and development of measurement frameworks and methods
  • Monitoring and control systems
  • Use of event management tools to increase visibility of the infrastructure and IT service delivery

 

Implementing and improving service management capability

  • Implementing service management
  • Assessing service management
  • Improving service management
  • Key considerations for the implementation and improvement of both the service management practice and the services themselves
  • Key considerations when planning and implementing service management technologies

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