ITIL® (ST) Intermediate Service Transition Training Course

5 Days Instructor Led Course | 35 PDUs

Course Objective

  • Service Transition (ST) is one of the qualifications in the ITIL® Intermediate Service Lifecycle stream.
  • ITIL® (ST) training course or module imparts knowledge about the processes and management techniques that will enable the building, testing and execution of products and services.
  • As a means to manage the change process for the new or revised resources, the module offers invaluable insights.
  • Supports business results.
  • Enables and facilitates the process of business change.
  • Improves customer experience.
  • Facilitates the management of risk.
  • Optimizes return on investment and value of services.
  • Shows a path for continual service improvement.

Targeted Audience

  • Chief Information Officers (CIOs)
  • Chief Technology Officers (CTOs)
  • Managers
  • Supervisory staff
  • Team leaders
  • Service designers
  • IT architects/ planners/ consultants/ audit managers
  • IT security managers
  • Configuration managers
  • Change managers
  • ITSM trainers
  • Individuals seeking the ITIL® Expert and Master Certificates in IT Service Management for which this qualification can be one of the prerequisite modules

Delivery Method

  • Instructor-led, 5-Days intensive ITIL® (ST) Intermediate Service Transition training program
  • 5 Days, you will prepare for and take the ITIL® (ST) Intermediate Service Transition exam.
  • Material and discussion language will be in English

Do you prefer a personalized learning experience? You can customize your course to suit your training needs, by having:

  • Training assessment before start
  • Tailored curriculum
  • Focus on work cases
  • Start from Any Date
  • Flexibility in scheduling
  • and more..

Click here to read about our customized training services.

ITIL® (ST) Training Course Outline

Introduction to Service Transition

  • Purpose, objectives, scope and value to business.
  • The context of Service Transition in ITIL® Service Lifecycle.

Service Transition Principles

  • The key policies and best practice principles that aid effective Service Transition.
  • Optimizing Service Transition performance and typical metrics that can be used.
  • Service Transition inputs and outputs by Lifecycle stage.

Service Transition Processes

  • Purpose, objectives, scope and value to business.
  • Policies, principles and basic concepts.
  • Process activities, methods and techniques.
  • Triggers, inputs, outputs and interfaces.
  • Critical success factors and key performance indicators.
  • Challenges and risks.

Transition Planning and Support

Strategy Change Management
Release and Deployment Management
Change Evaluation

Service Asset and Configuration Management
Service Validation and Testing
Knowledge Management

Managing People through Service Transition

  • Managing communication and commitment.
  • Managing organizational and stakeholder change.
  • Stakeholder management.

Organization for Service Transition

  • Organizational Development.
  • Role of Technical and application management function in Service Transition.
  • Organizational context for transitioning a service.
  • Service Transition roles and responsibilities.
  • The relationship of Service Transition to other lifecycle phases.

Technology Considerations

  • Technology requirements for Service Transition that support Service Transition as a whole.

Implementing and Improving Service Transition

  • Key activities in the introduction of Service Transition.
  • An integrated approach to Service Transition processes.
  • Implementing Service Transition in virtual or cloud environment.

Challenges, Critical Success Factors and Risks

  • Challenges facing Service Transition.
  • Measurement through analyzing critical success factors.
  • Potential implementation risks that could affect services currently in transition and being planned.
  • External factors that affect the approach to Service Transition.

Summary and Directed Studies

  • Review of key concepts.

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